India Communications Business Development Activities

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A Business Development Directorate was set up in 1996 with the objective of marketing and promoting premium services for meeting the needs of specific customer segments. Some of the premium services offered by the Department are given below :

Speed Post :

Speed Post Service was introduced on 1 August 1986. Under this service, letters, documents and parcels are delivered within a given time frame failing which full refund of postage is given to the customer.

Business Post :

The Department launched Business Post with effect from 1 January, 1997 in order to meet specific needs of bulk customers. It provides value addition to all traditional services offered by the Post in the form of collection, insertion, addressing, sealing, franking, etc.

Express Parcel Post :

The Express Parcel Post seeks to provide a reliable and time bound parcel service through surface transport. It provides door – to – door delivery and VPP service up to 50,000 to cater to corporate users and business establishments on contractual basis.

Media Post :

The Department offers a unique media to help the corporate and government organisations reach potential customers through Media Post. Under this facility, Customers can use the following for their branding exercise, ( a ) Advertisement on post cards, inland letters, aerogram and other postal stationery and ( b ) Space sponsorship options on letter boxes as well as mail motor vehicles.

Retail Post :

Through its vast network of more than 1.5 lakh post offices, the Department offers the facility to collect all public utility bills and sale of application forms for government and other private organisations.

Greetings Post :

Greetings Post is a product introduced in September 2000. The greeting card comes with an envelope upon which a postage stamp is printed, which is a miniature replica of the design of the card as well as the postage impression. This is especially beneficial to corporates who wish to brand their products.

Speed Net :

The Internet based track and trace service was launched on 3 January 2002. Apart from providing tracking facility for Speed Post articles to the customer, it also provides information to the management about the quality of service, business performance, marketing, customer service, etc. It is now operational from all 150 National Speed Post Centres.